Legal
Privacy Policy
Shrink Software LLC · Last updated: April 6, 2026 · Effective date: April 6, 2026
Shrink Software LLC ("Shrink Software," "we," "our," or "us") operates the Shrink Manager web application and mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service. Please read it carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
Account & Registration Data
When you or your organization creates an account, we collect information such as name, email address, job title, organization name, and login credentials.
Operational Data
The Service is designed to manage food production workflows, label generation, traceability records, delivery confirmations, and related operational data. This includes product information, production orders, delivery records, location data associated with delivery sites, kitchen images, delivery signatures, and approver signatures uploaded by users.
Device & Usage Data
We automatically collect certain information when you use the Service, including:
- Device identifiers, operating system, and app version
- IP address and general geographic location (city/region level)
- Pages visited, features used, and interaction timestamps
- Crash reports and diagnostic data
Images & Media
Users may upload images through the mobile application, including kitchen images, location images, delivery signatures, and approver signatures. These are stored securely and associated with your tenant account.
Communications
If you contact us for support or other inquiries, we retain records of that correspondence.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Authenticate users and enforce tenant data isolation (multi-tenancy)
- Process and store production, delivery, and traceability records on your behalf
- Send transactional notifications related to your account and the Service
- Monitor and improve Service performance, reliability, and security
- Respond to support requests and communications
- Comply with legal obligations, including food traceability regulations (e.g., FDA FSMA Section 204)
- Detect, investigate, and prevent fraudulent or unauthorized activity
We do not sell your personal information or operational data to third parties.
3. Tenant Data Isolation
The Service is a multi-tenant platform. Each customer organization ("tenant") is assigned a separate, logically isolated environment. We implement technical and organizational controls to ensure that data belonging to one tenant is never accessible to another tenant. Users are authenticated and scoped to their assigned tenant at login.
4. How We Share Information
We do not sell, trade, or rent your personal information. We may share information in limited circumstances:
- Service Providers: We work with third-party vendors (such as cloud infrastructure providers) who process data on our behalf under confidentiality obligations.
- Legal Requirements: We may disclose information if required by law, subpoena, court order, or to protect the rights, property, or safety of Shrink Software, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected users in advance.
- With Your Consent: We may share information for other purposes with your explicit consent.
5. Data Retention
We retain account and operational data for as long as your account is active or as needed to provide the Service. Traceability records may be retained for extended periods to satisfy food safety regulatory requirements (FDA FSMA and applicable state regulations). Upon account termination, we will delete or anonymize your data within a reasonable period, unless retention is required by law.
6. Security
We implement industry-standard technical and administrative safeguards to protect your information, including encrypted data transmission (HTTPS/TLS), token-based authentication with automatic session expiration, role-based access controls, and regular security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security but are committed to protecting your data.
7. Mobile Applications
Our mobile applications (iOS and Android) may request access to your device camera for uploading images as part of Service functionality. We do not access your camera without an explicit user action. Mobile apps use the same authentication and tenant isolation controls as the web application. Crash and diagnostic data may be collected to improve app stability.
8. Children's Privacy
The Service is intended for use by businesses and their authorized personnel. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us using the information below. Note that certain data may be subject to retention requirements under applicable food safety regulations.
You may opt out of non-transactional communications at any time by contacting us or using unsubscribe links in our emails.
10. Third-Party Services
The Service may integrate with or link to third-party platforms (such as food service management systems or institutional procurement platforms). This Privacy Policy applies only to our Service. We encourage you to review the privacy policies of any third-party services you use in connection with the Service.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide notice through the Service or via email to registered account holders. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: